Customer satisfaction is very important to us. If any item we ship independently to a client (i.e. we do not pass over the goods 'face to face') does not meet customer expectation or requirements, then the client must contact us either by email or letter within 7 working days beginning the day after the goods have been received to request resolution of any issue or to request a full refund (to include the cost of outward shipping to the client).
In these circumstances we require the client to pay the cost of returning the item to us in the condition in which it was sent and packed to the same standard to avoid damage in transit. Refunds will be made within 5 working days upon return of artworks received in good order.
Statutory consumer rights are not affected.
Although sales information is updated on our website daily, all stock is offered simultaneously in the gallery. Therefore we cannot guarantee your chosen item/items will still be available for sale. A member of the gallery staff will contact you to confirm your purchase.
